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Changelog

Week of 5 to 11 Oct 2026

Fixes and polish across the AutoCall dialer, call insights and CRM sync.

  • Call notes reach your CRM: Notes from AutoCall calls now reach the matching CRM record reliably.
  • Clear ringing on outbound calls: While an outbound call connects, the dialer now plays the carrier's ringing audio when it's available, or a standard ringback tone when it isn't, so you can hear that the call is going through.
  • Steadier call sentiment: We fixed an issue that affected call sentiment results.
  • Organization deletion for admins: We fixed an error that could stop organization admins from deleting their organization's data from AutoCall.

Week of 14 to 20 Sep 2026

New AutoCall dialer and queue improvements for agents and admins.

  • Keyboard-first dialing: Press D to open the dialer, start typing right away, and control dialing with keyboard shortcuts.
  • Queue callbacks in the dialer: Take callbacks for callers waiting in queue, and see pending callbacks, from the dialer page.
  • Smoother callback handoff: Callers can request a callback from queue more reliably, with agent confirmation before connect and automatic retry if an agent does not pick up.
  • More queue settings: Extra options when creating and editing queues.
  • Clearer reliability monitoring: We improved how we catch and surface system issues so problems get fixed faster and service stays steadier for your callers.